The emergency telephone service in Navarre acts to keep the community safe and responds effectively to emergencies

28 de February de 2024

Government of Navarre commemorated the European Day of the single emergency
telephone 112 on 11 February, recognising the work of three Navarre
associations for their collaboration with SOS Navarra 112. The event, presided
over by the Regional Minister of the Interior, Amparo López, and attended by
the Director of Emergencies, José Javier Boulandier, took place in the Pío
Baroja Hall of the Navarre Institute of Public Administration, highlighting the
efficiency of the emergency service and its importance for community safety.

Efficient emergency response
In her
speech, Councillor López stressed the importance of this service offered to the
public, which makes Navarre “a safe community that is prepared to provide
an effective emergency response”. She thanked all the agents involved for
their work, especially “the staff of Civil Protection and Emergencies and
the 112 call centre operators, who give their best in each and every one of the
calls they deal with in often difficult or sensitive circumstances”.

During the
event, awards were presented to ASORNA and EUNATE, associations of people with
hearing disabilities, and to the Navarre Association of Laryngectomised People,
in recognition of their collaboration in adapting the 112-emergency service to
the needs of people with disabilities. The awards were collected by
representatives of the associations, highlighting the integration and
accessibility of the emergency service.

More than 330,000 incidents handled, 83% of
which were health emergencies.
Mention was
made of the stabilisation of the workforce with the incorporation of 20
operators, and a new educational leaflet for schoolchildren was presented,
designed to teach in a simple way how to remember the emergency number and what
information to provide during a call.
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